Before you travel

How long will the transfer take?

Date: June 28, 2015 By Simon Njeri Categories: No comments

Arusha and Moshi are two bustling cities located in nothern Tanzania.Its known for the proximity to stunning National parks like Serengeti,Ngorongoro crater,Lake Manyara,Tarangire and Mount Kilimanjaro.

Whether you are embarking on a safari or gearing up for a trek,these cities serve as convinient gateways to some of Tanzanias most iconic attractions.

Several factors can influence the duration of your transfer.These include

Distance

The distance between your pick up point in Nairobi

Mode of transport

Whether you are travelling in our daily shared shuttle or private shuttle.

Traffic congestion

Traffic congestion can slow down transfers especially during peak hours.

Weather conditions.

Adverse weather conditions such as heavy rains can affect the travel hours.

Namanga border crossing

The namanga border crossing  is one of the busiest and most popular entry points between Kenya and Tanzania.Located approximately 170 km from Nairobi and 118 km from Arusha ,Namanga offers a convinient route for travellers.

Visa requirements

Before crossing the Namanga border,it is crucial to ensure you have the necessary visas for both Kenya and Tanzania.Most nationalities can obtain a visa on arrival,but it is always recommended to check the latest visa requirements and regulations before your trip.

Border crossing procedures

When crossing the Namanga border, you will need to complete the exit formalities on one side and entry procedures on the other.Be prepared for potential queues and allow enough time for the process,especially during peak travel seasons.

My group size has changed, can I choose another vehicle?

Date: June 28, 2015 By Simon Njeri Categories: No comments

My group size has changed, can I choose another vehicle?We use high quality vehicles and hire highly qualifies and well trained driver guides. This helps us to remain professional in all our services and above all being honest

Yes. You can always change to a vehicle with more seat capacity. Please inform our Customer Service representatives  as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle. Nairobi Arusha Moshi.

What happens if I can’t locate my driver?

Date: June 28, 2015 By Simon Njeri Categories: No comments

What happens if I can’t locate my driver?The first and most important thing is to stay calm.Its easy to feel overwhelmed and stressed when you cant find your driver but panicking wont help the situation.Take a deep breath and try to assess the situation rationally.The next step is to check all the communications channels you have with your driver and our shuttle personel at the office.If you are in a crowded area try to look for any identifying details that could help you spot your driver.

Check for the make and the model of the car the licence plate number or any other distinctive features that could set your driver apart from the others.If you are still having trouble locating the driver dont hesitate to ask for help.Airport stuff security personnel or nearby businesses may be able to assist you in finding your ride.

What happens if I can’t locate my driver?

In different Airports, taxi drivers are designated different places to wait for their guests.

We make sure that ALL our pre-bookings have a driver waiting. If you are not able to reach him, just call our Customer Service Center numbers also printed on your booking confirmation email and we will immediately assist you.

Where will I meet the driver when I arrive?

Date: June 28, 2015 By Simon Njeri Categories: No comments

Once your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service numbers.

What luggage entitlement will I have?

Date: June 28, 2015 By Simon Njeri Categories: No comments

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggages must be declared when the booking is being made. Smaller items that fit in the passenger foot well (e.g. a laptop case, handbag or small shoulder bag) do not need to be declared.

The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged.