Faq

Before you book

How do I make a booking on your website?

The first step in making a booking is to visit our website. Simply type nairobiarushashuttles.com in your web browser and type enter.Once you land on the homepage you will find a user friendly interface designed to make your booking experience seemless and hassle free.Nairobi Arusha Moshi.

Browse through our website to explore the range of services we offer .Whether you are looking for private transfers or shared transfers you can easily navigate through our categories and find what you are looking for.

Once you have selected the service you wish to book  its now time to choose your preferred date and time.Our website will display available slots or dates for you to select from.Ensuring that you can book what suits your schedule.

To confirm you will be required to provide some basic information such as your name ,contact details and payment information.Rest assured we take data privacy and security seriously,so your information will be handled with the utmost care.

Finally review your details to ensure everything is correct before proceeding to payment.You Can pay using the credit card or the Mpesa  platform.

What information do I need in order to book?

In order to travel from Nairobi to Arusha or moshi you will need the necessary travel document.That includes

1.A valid passport

2.A yellow fever certificate.

You can get your yellow fever vaccine  at the port health clinics located within all Kenyan Airports.It is recommended that you get your vaccination 10 days before you travel.

How do I pay for my transfer?

Contact us today and make your reservation.Our customer service representatives are at your service.Give us  a call today or pay us a visit at our office Parkside Hotel,Ground floor opposite Jevanjee gardens,Monrovia street.You can pay online with your credit card or via the mpesa platform.

Can I book a transfer with more than one stop?

Are you someone who likes to explore different destinations in one go?Do you find joy in hopping from one destination to the other.Soaking in the diverse cultures  and landscapes along the way?If so you might be wondering if its possible to book a multi stop transfer.

The good news is, yes you can book a transfer with multiple stops.Whether you’re planning a multi-city tour, a sightseeing extravaganza, or simply need to make a few stops along the way to your final destination, there are transportation options available that cater to your needs.

I cannot find a route I want to book. What to do?

I cannot find a route I want to book. What to do?If you are having trouble finding a direct route to your desired destination .try expanding your search perimeters.Consider nearby cities or different modes of transport.Being flexible with your options can open up new possibilities and lead you to discover hidden gem along the way.I cannot find a route I want to book. What to do?

Take advantage of online travel platforms and search engines to explore different routes and compare prices.Websites like google flights.skyscanner and kayak offer comprehensive search functionalities that can help you find the most convinient and cost effective Nairobi Arusha route for your trip.

If you are struggling to fine the right route.consider reaching out to our travel experts for assistance.

And not to forget embrace the unexpected and be open to sponteneous changes in your route.Last minute decisions can lead to unforgettable experiences and unexpected experiences and unexpected adventures.

Before you travel

What luggage entitlement will I have?

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggages must be declared when the booking is being made. Smaller items that fit in the passenger foot well (e.g. a laptop case, handbag or small shoulder bag) do not need to be declared.

The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged.

Where will I meet the driver when I arrive?

Once your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service numbers.

What happens if I can’t locate my driver?

What happens if I can’t locate my driver?The first and most important thing is to stay calm.Its easy to feel overwhelmed and stressed when you cant find your driver but panicking wont help the situation.Take a deep breath and try to assess the situation rationally.The next step is to check all the communications channels you have with your driver and our shuttle personel at the office.If you are in a crowded area try to look for any identifying details that could help you spot your driver.

Check for the make and the model of the car the licence plate number or any other distinctive features that could set your driver apart from the others.If you are still having trouble locating the driver dont hesitate to ask for help.Airport stuff security personnel or nearby businesses may be able to assist you in finding your ride.

What happens if I can’t locate my driver?

In different Airports, taxi drivers are designated different places to wait for their guests.

We make sure that ALL our pre-bookings have a driver waiting. If you are not able to reach him, just call our Customer Service Center numbers also printed on your booking confirmation email and we will immediately assist you.

 

My group size has changed, can I choose another vehicle?

My group size has changed, can I choose another vehicle?We use high quality vehicles and hire highly qualifies and well trained driver guides. This helps us to remain professional in all our services and above all being honest

Yes. You can always change to a vehicle with more seat capacity. Please inform our Customer Service representatives  as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle. Nairobi Arusha Moshi.

How long will the transfer take?

Arusha and Moshi are two bustling cities located in nothern Tanzania.Its known for the proximity to stunning National parks like Serengeti,Ngorongoro crater,Lake Manyara,Tarangire and Mount Kilimanjaro.

Whether you are embarking on a safari or gearing up for a trek,these cities serve as convinient gateways to some of Tanzanias most iconic attractions.

Several factors can influence the duration of your transfer.These include

Distance

The distance between your pick up point in Nairobi

Mode of transport

Whether you are travelling in our daily shared shuttle or private shuttle.

Traffic congestion

Traffic congestion can slow down transfers especially during peak hours.

Weather conditions.

Adverse weather conditions such as heavy rains can affect the travel hours.

Namanga border crossing

The namanga border crossing  is one of the busiest and most popular entry points between Kenya and Tanzania.Located approximately 170 km from Nairobi and 118 km from Arusha ,Namanga offers a convinient route for travellers.

Visa requirements

Before crossing the Namanga border,it is crucial to ensure you have the necessary visas for both Kenya and Tanzania.Most nationalities can obtain a visa on arrival,but it is always recommended to check the latest visa requirements and regulations before your trip.

Border crossing procedures

When crossing the Namanga border, you will need to complete the exit formalities on one side and entry procedures on the other.Be prepared for potential queues and allow enough time for the process,especially during peak travel seasons.

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Nairobi Arusha Moshi Bus Transfers

Enjoy Daily departures from Nairobi to Arusha and Moshi.Daily tourist shuttle bus transfers from Nairobi airport and city hotels to Arusha and Moshi towns in Tanzania Via Namanga border.We also have private transfers between Kenya and Tanzania.We must know in advance where you are to be picked up and you should be ready to travel at the hotel reception 30 minutes before the scheduled departure of the service.Our Official Schedule For The Shuttle Bus From Nairobi Arusha Moshi Daily at 08:00am. We Also Offer Private Transfers From Nairobi Airport To Arusha And Moshi.

We Provide Service at Affordable Rates.Private luxury car hire services from Nairobi to Arusha to Moshi.Comfortable car with enough legroom space professional experienced drivers who offer a helping hand at the Namanga border.Shuttle services for rental and car hire ideal for group transport  and transfers.

We offer safe, luxurious, reliable transportation service, with professionalism, style and class for any occasion Shuttle Bus service from Nairobi to Moshi Kilimanjaro via Arusha and Nairobi airports.Are you planning a trip from Nairobi to Arusha and you’re wondering which bus or shuttle service to use?Book with us for an unforgettable experience.

Why use the Shuttles

Although they take longer compared to the big buses shuttles are more comfortable, reliable, and safer to travel with. Their big windows give travelers a great scenic view of the passing landscapes along the route.All the shuttles operate between Kenya and Tanzania via the Namanga border. Their pick-up point in Nairobi city center Monrovia street.We also offer transfer services from Jomo Kenyatta International Airport in Nairobi and Kilimanjaro Airport in the Arusha-Moshi area.

Experience the best East Africa mountain climbing adventures scaling the highest mountains in Africa & short tours.Bus services online bus tickets and private car hire transfers. private shuttle bus transport bus services by road from Kenya to Tanzania find the best travel companion that deals with luxury shuttle bus transfer between Nairobi;